Exchange Policy:

At Hella illy, we strive to ensure your utmost satisfaction with our products. However, we understand that sometimes the unexpected can happen. To provide you with the best shopping experience, we have established the following Exchange Policy.

Returns:

We accept returns within 10 days of the original purchase date.

The product must be in its original condition and packaging, accompanied by the original receipt or proof of purchase.

Returns will be accepted only in the case of damaged or unwearable products.

To be eligible for a return, the product must not show any signs of wear, damage, or alteration.

Exchanges:

If your product meets the return criteria, we will be happy to offer you an exchange for the same product or a product of equivalent value, subject to availability.

In case the item for exchange is unavailable, we will provide you with a refund or store credit at your discretion.

The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part.

Process:

To initiate a return, please contact our customer service team within the 10-day window, providing your order details and a clear description of the issue.

Our customer service team will guide you through the return process, including the necessary steps to ensure a smooth and efficient return or exchange.

Once we receive the returned product and confirm that it meets the necessary criteria, we will proceed with the exchange or refund accordingly.

Refunds will be issued using the same payment method used for the original purchase.

Please note that our Exchange Policy applies only to products purchased directly from our website. For products purchased through third-party retailers, please refer to their respective return and exchange policies.

If you have any questions or require further assistance, please don't hesitate to reach out to our customer service email. We are here to help you have the best shopping experience with us.